Refund Policy

Any order placed by any user/customer at are not subject to return or refund. Once delivered to at the provided address, the customer/buyer has no option for returning the product and avail the refund. The return/exchange or refund of the product is not allowed as the product are sold for personal use and upon usage, becomes redundant for usage by any other.

In case of undelivered on account of delivery agency or our company, the buyer shall be entitled to refund subject to conditions.

Return Policy

  1. Perfumes are non-returnable products. However, it is strongly suggested that the user may purchase a sample product before investing in a whole bottle.

  2. Replacement only can be availed when the products received are damaged, different from the product originally ordered. Kindly note that the replacement is subject to inspection and inquiry by Iyan Aromatics Team, and it is only subject to their satisfaction that the replacement can be initiated and the time of replacement shall vary in accordance with the consumer location and inspection time.

  3. Damages suffered by any person caused due to negligence, improper usage or application, neglect, and misuse will not be covered for by Iyan Aromatics and will not be reasons for return or replacement.

  4. If any exchange request is initiated by any person/customer, the time shall be of no essence, the freight/courier service charges of both ways shall be payable by the customer themselves only.

  5. If the product/s received by any customer/person are in broken or unsealed condition, then the customer shall raise such issue within two days of receiving such products about the complaint/concern in the form of an email at or call at 08766399386.

  6. In case of wrong shipment/products or broken or unsealed products are received by any customer, the courier charges of the replacement pack will be borne fully by Iyan Aromatics.

  7. No monies are transferred by Iyan Aromatics as refund, only exchange/replacement.

  8. Customer may be required to share any such details so required for initiating any such facility which may be necessary for the purpose of making the product delivered to the customer.